Last updated 23 October 2026.
We ship to all fifty United States, including PO boxes and APO and FPO addresses. We do not ship outside the United States at present.
Orders ship Monday to Friday, within two to ten business days of being placed. Most go out well inside that window, usually the same or the next business day where the order is placed before 2pm Eastern, but two to ten business days is what we commit to. We do not dispatch on weekends or public holidays.
Once it leaves us, standard delivery is three to seven business days depending on how far it is going. Expedited delivery is two to three business days. These are the carrier's estimates rather than guarantees, and weather and holiday volume move them.
Shipping is calculated by weight and destination and is shown in your cart before you confirm, as a separate line from the product price. There are no handling fees, no surcharges added later, and no charge that appears after you have paid.
You get a tracking number by email as soon as the label is created. Carriers usually take a few hours to show the first scan, so a number that is not yet trackable is normal on the first evening.
Not arrived. If tracking has not moved for five business days, call (000) 000-0000. We will open a trace with the carrier and keep you posted. If it is genuinely lost we replace it at our cost.
Marked delivered but not there. Check with neighbors and around the property first, because carriers sometimes scan early or leave parcels out of sight. If it has not turned up after twenty four hours, call us and we will sort it out.
Damaged in transit. Keep the packaging and send us a photograph. We replace it, and we do not ask you to return the damaged one.
We ship to the address given at checkout exactly as entered. If you spot a mistake, call us immediately. Before dispatch we can correct it at no cost. After dispatch we cannot redirect a parcel, and a package returned to us as undeliverable is refunded less the outbound shipping cost.